Designing for the Digital Age: How to Create Human-Centered Products and ServicesWhether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike. |
Contents
3 | |
15 | |
Project Planning | 35 |
Research Fundamentals | 51 |
Understanding the Business | 65 |
Planning User Research | 85 |
Understanding Potential Users and Customers | 113 |
Example Interview | 155 |
Principles and Patterns in Design Language | 479 |
Summary | 494 |
Developing the Design Language | 497 |
Communicating the Framework and Design Language | 515 |
Making Your Ideas Real | 551 |
Detailed Design Principles and Patterns | 571 |
Information Design | 579 |
Text and Type | 586 |
Other Sources of Information and Inspiration | 183 |
Modeling | 201 |
Analyzing Customer and User Data | 207 |
Project Management during Modeling | 225 |
Personas | 229 |
Defining Requirements | 299 |
The User and Domain Analysis | 351 |
Developing an Effective Document | 365 |
Project Management for Developing the UDA | 375 |
Visualizing Solutions | 377 |
Principles and Patterns for Framework Design | 405 |
Designing the Form Factor and Interaction Framework | 425 |
Managing Large Data Sets | 594 |
Products Involving Safety Concerns | 600 |
Detailed Design Process and Practices | 605 |
Evaluating Your Design | 649 |
Summary | 657 |
Communicating Detailed Design | 659 |
Qualities of an Effective Spec | 675 |
Supporting Implementation and Launch | 685 |
Summary | 691 |
Improving Design Capabilities in Individuals and Organizations | 693 |
710 | |
Other editions - View all
Designing for the Digital Age: How to Create Human-Centered Products and ... Kim Goodwin No preview available - 2009 |