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nity. If additional expense is involved, prior approval must be obtained from the Regional Postmaster General. Auxiliary money order windows may be opened during rush hours where this service is consolidated with other window services.

(3) If there is a total or partial suspension of general business on Saturday afternoon, or on some other workday, reduce window, collection, delivery, and other services accordingly. However, an employee shall be on duty when the rural carriers return.

(4) Obtain approval of the Regional Postmaster General before inaugurating night service at post offices, stations, or branches when this service involves expense for clerk hire, fuel, or light. Some post office lobbies are open at night to permit customers to deposit mail and obtain mail from lockboxes.

(5) If special instructions on hours of window service are desired, send request to Regional Postmaster General.

(6) The agreement for conduct of a contract station or branch provides that the contractor will transact specified postal business during the hours his establishment is open for business or during such hours as the postmaster may designate. However, for the convenience of the public, the contractor may, on his own initiative, sell postal money orders and stamps at other than the hours designated by the postmaster.

(b) National holidays. Post offices are kept open on holidays for such time as necessary to meet reasonable requirements of the public. Receive, collect, and dispatch mail in accordance with holiday schedules. Distribute incoming mail to post ofice boxes at the main office and, generally, to post office boxes at stations and branches. Only special-delivery matter shall be delivered. The following holidays are observed:

(1) New Year's Day.
(2) Washington's Birthday.
(3) Memorial Day.
(4) Independence Day.
(5) Labor Day.
(6) Columbus Day.
(7) Veterans' Day.
(8) Thanksgiving Day.
(9) Christmas.

(10) Other days set aside by the President as holidays.

(c) Local holidays. (1) Post offices shall not be closed on local or State holidays. Mail shall be received and dispatched as usual. Make city, village, and

rural deliveries in regular manner. Window services may be reduced.

(2) Do not release regular employees from duty on State or local holidays if substitute replacements are necessary or if their absence would result in the use of substitute time or overtime on that or, any later date.

(3) Do not grant other time off for service performed on local or State holidays.

(4) Keep record of service curtailment.

(d) Sundays.-(1) First- and secondclass offices. First- and second-class offices shall not be opened on Sunday to deliver mail to general public, Sunday duty schedules shall cover only employees needed to collect and prepare mail for dispatch, to deliver special-delivery mail, and to perform incoming mail distribution considered necessary to lock boxes, and to avoid congestion and delays in delivery on Monday.

(2) Third and fourth-class ofices. Third- and fourth-class offices need not be opened on Sundays unless mail arrives after Saturday closing hour and before 6 p.m. Sunday. If mail arrives during these hours and public convenience requires its delivery on Sunday, the office may be opened to the public once for not more than 1 hour. Sale of postage stamps, registration of mail, and delivery of registered mail on Sundays is left to postmaster's option. Money orders need not be issued or paid. Deliver special delivery mail which arrives during these hours.

(e) Lobby. The post office lobby, including separate box lobbies, may remain open at the postmaster's discretion when no one is on duty if screen work extends to ceiling and if all doors, windows, and wickets connecting lobby with workroom are securely locked and police protection is adequate. § 113.3 General delivery.

(a) Use. General delivery is primarily for use at offices without carrier delivery to serve transients and for other customers who prefer not to use lockbox service. Mail endorsed, Transient, To Be Called For, General Delivery, or with other suitable words, will be placed in the general delivery case to be delivered to the addressee on his application and proper identification.

(b) Where carrier deliveries are provided. General delivery service is pro

vided at offices with carrier delivery sery-
ice, for transients and customers who are
not permanently located. Persons in-
tending to remain for 30 days or more in
a city having carrier service should file
their names and street addresses at the
post ofice so that their mail may be de-
livered by carrier unless lockbox service
is desired. Persons living in cities having
carrier delivery service may for good and
suficient reasons satisfactory to the
postmaster receive their mall at general
delivery windows.

§ 114.2 Postal law violations.

Send information and complaints of
postal law violations to the nearest
Postal Inspector in Charge at the ad-
dress listed below:
Atlanta, GA 30302. Memphis, TN 38103.
Boston, MA 02107. Newark, NJ 07101.
Brooklyn, NY 11201. New York, NY 10001.
Chattanooga, TN

Philadelphia, PA 37401.

19101. Chicago, IL 60607. Pittsburgh, PA Cincinnati, OH


Saint Louis, MO
Denver, CO 80201. 63199.
Detroit, MI 48232. Saint Paul, MN
Fort Worth, TX


San Francisco, CA Kansas City, MO

94101. 64142.

Seattle, WA 98111. Los Angeles, CA

Washington, DC 90052.


PART 114—COMPLAINTS Sec. 114.1 Postal service. 114.2 Postal law violations.

AUTHORITY: The provisions of this Part 114 issued under 39 U.S.C. 401.

SOURCE: 37 F.R. 18535, Sept. 13, 1972, unless otherwise noted. § 114.1 Postal service.

Complaints by individual customers about any aspect of products, services, or information may be made at any post office or regional office. Although the foregoing is recommended as an initial step, any customer may choose to direct a complaint to the Consumer Advocate, U.S. Postal Service, Washington, D.C. 20260. When the complaint concerns apparent mishandling of mail, furnish the related envelope or wrapper, if possible.


$115.1 Mail treated in confidence.

First-class mall is given absolute se-
crecy while in our custody. No persons in
the Postal Service, except employees of
dead-mall offices, may open first-class
mail without & legal warrant, even
though it may contain criminal or other-
wise unmailable matter or may furnish
evidence of the commission of a crime.
(39 U.S.C. 401, 3623(d)) (35 FR 19401,
Dec. 23, 1970)



the strength of the package. The types Sec.

of loads are: 121.1 Packaging adequacy.

(1) An easy load. Items of moderate 121.2 Definitions.

density, which completely fill the conPackaging for mailing.

tainer, or items packaged in interior con121.4 Marking.

tainers which completely fill the outer 121.5 Mailability.

mailing container. Easy loads are not AUTHORITY: 39 U.S.C. 401.

readily damaged by puncture or shock

and do not shift or otherwise move within SOURCE: 38 FR 19030, July 17, 1973, unless

the package or present a hazard to other otherwise noted.

parcels. $ 121.1 Packaging adequacy.

(2) An average load. Moderately con

centrated items, which are packed diArticles accepted for mailing shall be rectly into a shipping container or which prepared according to the general cri may be subjected to an intermediate teria and regulations specified herein. stage of packing, and which provide par$ 121.2 Definitions.

tial support to all surfaces of the con

tainer. Average loads may be prepack(a) Types of loads. In the transporta- aged by wrapping or by positioning in tion industry there are three recognized partitions or paperboard boxes or by types of loads. They are determined by other means which provide some support the contents, degree of protection, and to the faces of the package.

(3) A difficult load. Items which require a high degree of protection to prevent puncture, shock or distortion either to themselves or the package. Fragile items, delicate instruments, high density, small bulk items, etc., which do not support the mailing container are not acceptable in paperboard or fiberboard boxes or bags or wraps of any type.

(b) Other definitions. The "Glossary of Packaging Terms" also defines terms frequently used in the packaging field. This joint Government-industry developed document may be obtained from the Packaging Institute Inc., 342 Madison Avenue, New York, NY 10017. Federal Government agencies may obtain it as the current revision of Federal Standard 75 from established distribution points. § 121.3 Packaging for mailing.

(a) Preservation. It is the responsibility of the mailer to provide protection against deterioration or degradation of the contents. Preshipment testing is practiced by the airline carriers and by many company managers to determine the effectiveness of their packaging as well as the durability and the quality of their product. The mailer should be aware of the characteristics of the item he is mailing, the transit time, and the mail handling and transportation environment. Postmasters and customer services representatives will keep customers advised on service and transit times for parcel post.

(b) Containers acceptable for mailing-(1) Boxes. (i) Paperboard boxes, similar to suite boxes, are acceptable for easy and average loads up to 10 pounds.

(ii) Metal-stayed paperboard boxes are acceptable for easy and average loads up to 20 pounds.

(iii) Solid and corrugated fiberboard boxes are acceptable for easy and average loads up to the following weight limits:

(A) 175 pound test board up to 20 pounds.

(B) 200 pound test board up to 45 pounds.

(C) 275 pound test board up to 70 pounds.

(iv) Wood, metal or plastic boxes are acceptable for all types of loads depending on the adequacy of their construction, their ability to withstand the forces of shock and pressure, and their potential as a source of damage to other items. Boxes with difficult loads to out of town

destinations will be reinforced with banding about every six inches in each of the two directions around the package.

(v) The size of the box must be adequate to contain the item(s) and provide enough extra space for cushioning material. If the box is too large and the load is not properly blocked and cushioned, the contents will shift in transit. If it is too small, the cushioning will not be effective and container failure is liable to occur.

(vi) Good, rigid used boxes with all flaps intact are acceptable. If a box of the desired size cannot be found, a larger one may be cut down as shown in Illustration 1. Bend the four sides over the articles which have been cushioned in the box and close and band as in illustration 7. Ilustration 2 shows a method of making an acceptable container by using two boxes of the same general dimensions from which the flaps have been removed.

(2) Outside wraps for boxes. Paperboard and fiberboard boxes may be wrapped as shown in Illustration 3. Closure and reinforcement may be accomplished by the use of tape, twine, or cord. See paragraph (d) of this section. Although wrapping paper equivalent to a regular large grocery bag, 60 pounds basis weight, may be used as an outside cover

TO (A).




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The usual point of fracture is at the taped corners. for boxes, it is preferable that paper wrappers be omitted if the box itself constitutes an adequate shipping container.

(3) Bags, bales, bundles and wraps. Bags, bales, bundles and wraps shall not be accepted with difficult loads. The contents in bags, bales, bundles and wraps will be compressed whenever possible:

(i) Paper bags and wraps are acceptable for easy loads of up to five pounds when they are at least 60 pounds basis weight, the strength of the average large grocery bag, and the items are immune from impact or pressure damage. A combination of plies adding up to or exceeding 60 pounds is not acceptable (e.g. three plies of 20 pound basis weight paper). Reinforced bags are acceptable for easy and average loads of up to 10 pounds. Nonreinforced loose-fill padded bags are not acceptable as exterior containers, except when the exterior ply is at least 60 pounds basis weight.

(ii) Plastic bags shall, as a minimum, be at least four mil thick polyethylene or equivalent for easy loads up to five pounds and six mil for easy loads up to 10 pounds. Experience indicates that plastic bags, which will stretch and resist puncturing, are more durable than most nonreinforced paper bags and provide a

high degree of waterproofness. However, the ordinary plastic bag is to be avoided.

(iii) Cloth bags are acceptable for easy and average loads of up to 10 pounds provided their seams are equivalent in strength to the basic material.

(iv) Bales and bundles are acceptable within postal weight limits provided they are adequately compressed and reinforced to contain the material.

(4) Envelopes. Envelopes are acceptable as containers for stationery, publications, and similar material up to one pound in weight and one inch in thickness. Many other items may be mailable in large envelopes or flats if stiffeners provide a fiat and stable surface. Pens, bottle caps, and similar items are not acceptable in letter size envelopes because they could burst the envelope and damage mail processing equipment or injure employees.

(5) Fiberboard Tubes and Similar Long Packages. Fiberboard tubes and similar long packages are acceptable providing their length does not exceed 10 times their girth. As a minimum, the other items in the package, but the cushioning should not distort the container. Combinations of several types of cushioning should not distort corrugated fi


strength of the tube ends must be equal to the tube sidewall strength, except when the contents are lightweight rolled items. Crimped, masking, or cellophane taped end closures are not acceptable for other than lightweight, rolled items. Tape must completely encircle the seams on friction slide closures of mailing tubes.

(6) Cans and drums. Cans and drums are acceptable with positive closures. Generally, friction closures by themselves are not acceptable. Protruding devices, such as locking rings, shall be shielded by padding to prevent injury to Postal employees, equipment or other mail.

(c) Cushioning. (1) Cushioning absorbs and distributes forces caused by shock and vibration. Examples of cushioning materials are foamed plastics, rubberized hair, corrugated fiberboard, and loose fill material, such as polystyrene, excelsior and shredded newspapers. Illustrations 4, 5 and 6 show ways of using cushioning material for packaging odd shaped items, picture frames, fragile ceramic articles and electronic equipment.

(2) Loose fill cushioning must overfill the container prior to closure to hold the item and prevent its movement to an outside surface of the container or to












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