Item 22. Enter date the claim is filed or the date the Form 1510 was initiated. Item 23. Have the postmaster or his designated representative sign the form. Item 33. Complete for damage claims. (2) Complete lower portion of the form, Registry Claim Identification. (This information is to be identical to that contained in blocks 4, 5 and 7.) (3) Record the claim on Form 3841 in duplicate. Show the amount of indemnity claimed. File the original by the name of the mailer and attach duplicate copy of the claim. Do not file with records of insurance claims. (4) Send claim and accompanying Form 1510 (for loss claims) to the post office of address for completion of the claim form. (b) Filed by the addressee. (1) The accepting employee will complete items 2 thru 6, if practicable and items 24 thru 28. Complete from your delivery records. Item 29. Date signed by addressee. Item 30. Obtain the necessary information from the customer. Make answer as complete as possible. Item 31. Obtain signature of the addressee Item 33. Complete for damage claims. or owner. (2) Enter the following information on the lower portion of Form 565, Registry Claim Identification: Mailer's Name and Address Other Identification (at option of customer) Name and Address of Payee as designated by mailer. (3) Record the claim on Form 3841 in duplicate. Show the amount of indemnity claimed. File the originai by the name of the mailer and attach duplicate copy to the claim. Do not file with records of insurance claims. (4) Send claim and accompanying Form 1510 (for loss claims) to the office of mailing for completion of the claim form. § 164.8 Additional Post Office responsibilities (registered mail claims). (a) Office of mailing. (1) Request the mailer to appear with the necessary documentation. Do not release the claim form to the mailer. (2) Complete claims for damaged registered articles received from the office of address. (See § 164.7(a).) (3) Endorse registered mail receipt Claim Filed, date and initial. Return the receipt to the customer and instruct him to keep it until the claim is settled. (4) Enter on Form 3841 the date and disposition of claim. File by name of the mailer. (5) Send the completed claim form and the necessary documentation to the local Postal Inspector-in-Charge. (b) Office of address. (1) Request the addressee to appear. If addressee has possession of the damaged article, it must be presented for inspection. (2) Complete claim form received from the office of mailing. (See § 164.7(b).) (3) Enter on Form 3841 the date and disposition of claim. File by the name of the mailer. (4) Forward completed Form 565 and documentation to the local Postal Inspector-in-Charge. (c) Follow up on the status of a claim. (1) Provided at least 90 days have elapsed since the claim was initiated, process the customer's inquiry by sending a memorandum requesting status to the: Postal Data Center P.O. Box 14677 St. Louis, MO 63180 The memorandum must identify the nature of loss, registration number, the address of both mailer and addressee, the date of mailing and date the claim was filed. (2) Depending upon the response from the postal data center proceed as follows: (i) If the postal data center indicates that the claim has been received, annotate the Form 3841, as appropriate, and inform the customer who initiated the inquiry. (ii) If the postal data center has no record of the claim, they will provide further instructions. (d) Duplicate claims. (1) Duplicate claims shall not be accepted or submitted unless requested by the St. Louis Postal Data Center or the Mail Classification Division, Finance Department, at Headquarters. (2) When instructed, the initiating post office will prepare and process a duplicate claim as follows: (i) Use the information on the original Form 3841 to complete as much of (a) Disposition of article. When a lost, registered, insured, or c.o.d. article is recovered, the payee may accept the article and reimburse the Postal Service for the full amount paid if the article is undamaged, or such amount as may be determined equitable by the Postal Service if the article is damaged or has depreciated in value or if the contents are not intact. (b) Handling reimbursement. If reimbursement is tendered representing an overpayment, erroneous or improper payment, or a voluntary indemnity refund, accept it and issue a receipt. Send all reimbursements to the St. Louis Postal Data Center with the applicable certifying office claim number and date of certification. Personal checks, money orders, or other negotiable instruments should be made payable to the Postal Service. If the instrument is made payable to the postmaster, he should sign his name and restrictively endorse it Pay to Postal Service and remit as above. Do not mark an entry in the cashbook. (c) Control over recovery claims. When an overpayment, erroneous, or improper indemnity claim payment is disclosed and repayment is not tendered, report it to the Director, St. Louis Postal Data Center, by memorandum, to be placed under accounts receivable control. SOURCE: The provisions of this Part 165 appear at 35 F.R. 19475, Dec. 23, 1970, unless otherwise noted. § 165.1 Purpose. Certificates of mailing furnish evidence of mailing only. A receipt is not obtained upon delivery of the mail to the addressee. The fee paid for certificates of mailing does not insure the article against loss or damage. § 165.2 Fees. (a) Individual pieces. Original certificate of mailing for individually listed pieces of all classes of ordinary mail. Five cents for each piece of mail described. Each additional copy of original certificate of mailing or original mailing receipt for registered, insured, certified, and COD mail. Two cents for each piece of mail described. (b) Bulk pieces. Identical pieces of first- and third-class mail paid with ordinary stamps, precanceled stamps, or meter stamps are subject to the following fees: (a) Who prepares. (1) Certificates of mailing are prepared by the mailer, except mailers on rural routes or at nonpersonnel rural stations and branches. Individual and firm mailing book certificates must show the name and address of both the sender and the addressee, and may show the amount of postage paid. Identifying invoice or order numbers also may be placed on the certificate. (2) Customers of rural routes and nonpersonnel rural stations and branches may deliver mail to the rural carrier with the fee for the certificate. The carrier will obtain the certificate at the post office, attach the stamps, cancel them by postmark, and deliver the certificate to the sender on his next trip. (b) Individual certificates. Form 3817, Certificate of Mailing, is used for an individual certificate for ordinary mail of any class. Forms specially printed at the mailer's expense may be used also. (c) Firm mailing books. Firm mailing books Forms 3877 or 3877-A or forms printed at the mailer's expense may be used for certificates for three or more pieces of mail of any class presented at one time. (d) Bulk mailings. Form 3606, Sender's Statement and Certificate of Bulk Mailing, is used to issue certificates that a specified number of pieces have been mailed. These certificates are furnished only for mailings of identical pieces of first- and third-class matter paid with ordinary stamps, precanceled stamps, or meter stamps. A certificate will not be issued for bulk mailings paid with permit imprints. (e) Quantity mailings. When the number of articles ordinarily presented justifies such action, mailers must comply with the following: (1) When individual certificates on Form 3817 are desired, the forms must either be fixed by the stub to the articles or the forms must be consecutively numbered and fastened together. If the certificates are numbered, the articles should also be lightly numbered at a uniform place to permit relating the parcels and certificates. (2) When the articles are descriptively listed on firm mailing sheets or on special approved forms, they should, if practicable, be presented in the order in which they are entered on the sheets; otherwise, each entry must be consecutively numbered by the mailer, and the articles lightly numbered to show the sheet and line number on which they are described. § 165.4 Additional certificates after mailing. or To obtain an additional certificate after mailing, the sender must present the original certificate and an additional certificate endorsed "duplicate" "copy" showing the original dates of mailing. The additional certificate will be postmarked to show the current date. § 165.5 Payment and certification. Mailers must affix uncanceled stamps or meter stamps to cover the fee for certificates of mailing. The stamps will be canceled by the postmark of the mailing office. Signatures or initials of accepting employees are not required on Form 3817. The employees who check the mailings and postmark the stamps (a) Points of delivery. Special delivery mail is given immediate delivery at the office of address during prescribed hours to: (1) Points within a radius of 1 mile of any post office, station, or branch (except contract and rural stations and branches). (2) Points within the city delivery limits of any post office having this service. These conditions apply to customers of rural routes residing within the 1mile limitation. (3) Residences on rural routes if the road is passable and is located within one-half mile of rural route; otherwise, mail is left in the box. Delivery will be made by carrier on his regular trip. (4) Customers of nonpersonnel rural stations and branches if their residence is within one-half mile of the unit and if there is a passable road leading to it. Otherwise, mail is left in customer's box at the unit. (5) Points within one-half mile of a star route by the star route carrier who may make such delivery on his regular trip if the deviation from his regular route will not delay him in meeting schedule requirements. (6) Boxes erected on the city delivery boundary line and if customer lives no more than 3 blocks beyond and there is a passable walk or street to the residence. If there is no passable walk or street, the article is left in the box if the box will accommodate it. Otherwise, a notice is left in the box. (b) Prepayment of fee. Prepay the special delivery fee by special delivery stamps, ordinary postage stamps, or meter stamps. The special delivery fee must be prepaid in addition to regular postage except on "Postage and Fees Paid" mail (official mail). Official matter in penalty or franked envelopes is not entitled to free special delivery, except urgent official communications of the postal service. (c) Marking. Mailers should mark prominently the words "Special Delivery" preferably below the postage and above the name of the addressee as follows: ery begin at 7 a.m. and end at 11 or 12 p.m., the ending time being contingent upon the last major mail receipt. However, depending on local conditions, firsttrip delivery may begin as early as 6 a.m. or as late as 8 a.m. Delivery on the first trip should be completed within 4 hours of the messengers departure from the office. (ii) Special delivery messengers should leave delivery unit ahead of regular letter carriers serving the same territory. Every effort should be made to deliver specials ahead of ordinary mail. (iii) Deliver specials in business sections by regular letter carrier on first trip when delivery before 8:30 a.m. and ahead of special delivery messengers can be assured. (2) At noncity delivery offices. Normal hours of special delivery are 7 a.m. until closing hour of the post office. Unless there is a demand for earlier delivery, postmasters may authorize messengers to depart as late as 8 a.m. on the first trip. Specials arriving after the office is closed, but not later than 9 p.m., will be delivered provided the postmaster or an employee is on duty. (3) Sundays and holidays. Sunday and holiday deliveries should be scheduled as needed, but not to exceed a maximum of three delivery trips, one each in the morning, afternoon and evening. (4) Outside regular delivery hours. If specials arrive outside regular delivery hours, notify customers by telephone, if practicable; also notify customer if requested. Attempt to telephone rural customer if specials arrive after the rural carrier has departed on his route. (5) Unusual conditions. Postmasters and postal employees are expected to display interest and ingenuity to effect the prompt delivery of specials. (b) Frequency of delivery. A maximum of four daily city-wide trips will be made. If unusual conditions exist and postmasters feel additional trips are needed, obtain specific authority from the Regional Postmaster General. Fixed schedules will be established to connect major mail receipts to insure that the maximum available specials are delivered on each trip. Establish an additional midmorning trip in the central business sections, if needed. Schedule one of the city-wide trips in the mid or late afternoon to provide delivery of all available specials to firms prior to the normal closing hour. The last city-wide trip should connect with the last major mail receipt; however, messengers should not leave after 9 p.m. § 166.4 Delivery procedures. (a) To whom delivery may be made. Ordinary special delivery mail is delivered to the addressee or to anyone authorized to receive his mail. At city delivery offices, special delivery mail, other than registered and insured, addressed to a post office box or to the general delivery, is delivered to the box or held for delivery through the general delivery window, unless the addressee has given written notice that such mail be delivered to his residence or place of business. When special delivery mail is received at a city delivery office addressed to a street address and the addressee usually receives his mail through a post office box or through the general delivery window, the mail is delivered as addressed, unless the addressee files a written notice directing delivery to his box or through the general delivery window. At offices not having city delivery service, all special delivery mail is delivered to the residence or place of business of the addressee, unless the addressee files a written request that such mail be deposited in his post office box or held for delivery through the general delivery window. (b) Delivery in mail receptacles. When no one is at the address to receive mail, the messenger, if he can determine that the occupants are absent for not more than 1 day, will leave the mail and a notice on Form 3955, "Special Delivery Notice." (c) Notice of attempted delivery. When mail cannot be delivered as described in paragraph (b) of this section, Form 3955, left under the door, between the door and the doorjamb, or in the receptacle, will state where the special delivery mail is being held. (d) Rural and star route carriers. If delivery is attempted and cannot be made to a customer's residence or place of business, the special delivery matter is deposited in his box and a notice of nondelivery on Form 3955 is left at his residence or place of business. (e) Military posts and camps. No special delivery service is provided by mili tary personnel at military posts and camps. Special delivery by messenger is made only to addresses such as officers' homes, headquarters, hospitals, and other places where it is definitely known that delivery can be made. (f) Forwarded special delivery mail. Special delivery mail that is forwarded is not entitled to special delivery at the second office, unless a forwarding order had been given by the addressee at the office of original address in advance of the arrival of the mail. [35 F.R. 19476, Dec. 23, 1970, as amended at 37 F.R. 18535, Sept. 13, 1972] PART 167-SPECIAL HANDLING Sec. 167.1 167.2 167.3 Description. Fees. Marking of parcels. 167.4 Forwarding. AUTHORITY: The provisions of this Part 167 issued under 39 U.S.C. 401. SOURCE: The provisions of this Part 167 appear at 35 F.R. 19477, Dec. 23, 1970, unless otherwise noted. § 167.1 Description. Special handling service is available for third- and fourth-class mail only, including that which is insured or sent COD. It provides preferential handling to the extent practicable in dispatch and transportation, but does not provide special delivery. Special handling parcels are delivered as parcel post is ordinarily delivered, on regular scheduled trips. The special handling fee (or special-delivery fee) must be paid on all parcels that must be given special attention in handling, transportation, and delivery, such as parcels containing baby chicks or other baby poultry, package bees carried outside mail bags, baby alligators, etc. § 167.2 Fees. Weight Fee (cents) |