The Problem Buster's Guide

Front Cover
Gower Publishing, Ltd., 1996 - Business & Economics - 183 pages
The Problem Buster's Guide is exactly what its title suggests. In non-technical language, and using examples from a wide range of businesses and from everyday life, it shows how problems can be not just solved but turned into opportunities for improvement. In showing how to tackle problems large and small, Mike Allison describes over 30 problem-solving techniques. He sums up his book as 'the "Swiss Army Knife" of problem solving books'. His refreshing approach will appeal to managers in all types of organization.

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Contents

1 The Five Whys
5
Defining problems
8
1 Matrix data analysis
14
Breaking down the problem
21
1 The affinity diagram
22
1 Tally chart for spelling errors
29
8 Scatter diagram
34
23 Relations diagram causes of lost files
47
Developing solutions
48
10 Getting from airport to hotel old way
61
Planning and managing the implementation
72
Doing it my way or teamwork?
87
Problem busting in practice
104
A Typology of ProblemSolving Methods
118
References
179
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