SUBCOMMITTEE OF THE COMMITTEE ON GOVERNMENT OPERATIONS HOUSE OF REPRESENTATIVES NINETY-SIXTH CONGRESS FIRST SESSION APRIL 3, 4, AND 5, 1979 Printed for the use of the Committee on Government Operations 46-353 O U.S. GOVERNMENT PRINTING OFFICE WASHINGTON: 1979 COMMITTEE ON GOVERNMENT OPERATIONS JACK BROOKS, Texas, Chairman L. H. FOUNTAIN, North Carolina WILLIAM S. MOORHEAD, Pennsylvania JOHN CONYERS, JR., Michigan HENRY A. WAXMAN, California PETER H. KOSTMAYER, Pennsylvania MIKE SYNAR, Oklahoma ROBERT T. MATSUI, California EUGENE V. ATKINSON, Pennsylvania WILLIAM M. JONES, General Counsel WILLIAM H. COPENHAVER, Associate Counsel COMMERCE, Consumer, and MONETARY Affairs SubcoMMITTEE BENJAMIN S. ROSENTHAL, New York, Chairman 277 CONTENTS Bailey, Elizabeth E., and Gloria Schaffer, members, Civil Aeronautics Board; accompanied by Reuben Robertson, Director, Bureau of Consumer Benefield, Richard, general manager, Hotel Magee, Bloomsburg, Pa., on 460 Dickerson, Thomas, attorney, New York City Eschwege, Henry, Director, Community and Economic Development Divi- sion, General Accounting Office; accompanied by Hugh Wessinger, Asso- Gould, Rodney, attorney, former assistant regional director, Boston Region- 407 Pertschuk, Michael, Chairman, Federal Trade Commission; accompanied by Albert H. Kramer, Director, Bureau of Consumer Protection Petitt, Gerald W., vice president for operations, Best Western, Inc Rosenfeld, Richard, president, International Weekends; accompanied by Rosenthal, Hon. Benjamin S., a Representative in Congress from the State Stewart, Nancy J., senior vice president, American Society of Travel Agents; accompanied by Paul Bessel, director, aviation affairs; and Arthur L. Schiff, staff vice president, legal, government, and corporate Thomson, Susan, St. Louis, Mo.......... 110 Boros, Howard S., general counsel, Air Charter Tour Operators of America: 374-406 Benefield, Richard, general manager, Hotel Magee, Bloomsburg, Pa., on behalf of the American Hotel & Motel Association: Prepared state- Dickerson, Thomas, attorney, New York City: Prepared statement with 161-278 Eschwege, Henry, Director, Community and Economic Development Divi- 496-516 Letters, statements, etc.--Continued Page 419-459 Gould, Rodney, attorney, former assistant regional director, Boston Region- Lazar, Edward, Skokie, Ill.: 5-11, 116-139 Correspondence concerning Trans World Airways Getaway, Grand 14-29 TWA tour warranty 159 Pertschuk, Michael, Chairman, Federal Trade Commission: Prepared statement 541-607 Petitt, Gerald W., vice president for operations, Best Western, Inc.: 481-485 Tour operators.. 467 Robertson, Reuben, Director, Bureau of Consumer Protection, Civil Aeronautics Board: Information concerning refunds for tour participants 628-634 1977 injunction orders entered by U.S. District Court, Eastern District 617-625 1979 637 Rosenberg, David, New York City: Prepared statement and exhibits 43-109 Aircraft charter agreement 329-335 May 3, 1979, letter to subcommittee counsel Jean Perwin concerning 324 Prepared statement 347-355 Schaffer, Gloria, member, Civil Aeronautics Board: Prepared statement Schiff, Arthur L., staff vice president, legal, government, and corporate affairs, American Society of Travel Agents: Analysis of consumer and industry complaints... 639-662 300-301 Sullivan, David, senior vice president for systems services, Holidays Inns, Prepared statement 475-480 Top wholesale/operator accounts 468 Thomson, Susan, St. Louis, Mo.: University of Wisconsin, Milwaukee Alumni Association with International Weekends Charter Tours, Inc., brochure for Irish Countryside Tour 154-157 |