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TITLE 38-PENSIONS, BONUSES, AND VETERANS'

RELIEF

CHAPTER I—VETERANS' ADMINISTRATION

N. B.: Dates appearing in the citations of source of documents codified in this chapter, such as dates of issuance, approval, or effectiveness, are obtained from the original document. For general statutory provisions governing effective dates, validity, and constructive notice see section 7 of the Federal Register Act (49 Stat. 502; 44 U.S.C. 307) and sections 3 and 4 of the Administrative Procedure Act (60 Stat. 238; 5 U.S.C., Sup., 1002, 1003).

Part

01 Organization. [Added]

02 Procedure. [Added]

1 General provisions. [Amended]

2 Adjudication: Veterans' claims. [Amended]

3

Adjudication: Disallowance and awards. [Amended]

4 Adjudication: Veterans' claims, central office section. [Amended]

5 Adjudication: Dependents' claims. [Amended]

10 Insurance. [Amended]

15 Adjusted compensation.

[Amended]

17 Disposition of personal effects and funds left at Veterans' Administration facilities. [Amended]

20 Guardianship and legal administration. [Amended]

21 Attorneys and agents; rules of practice; fees. [Amended]

25 Medical. [Amended]

30 Board of Veterans' Appeals. [Revised]

35 Veterans' regulations. [Amended]

36 Regulations under Servicemen's Readjustment Act of 1944 as amended. [Amended]

ABBREVIATIONS: The following abbreviations are used in this chapter:

[blocks in formation]

Sec.

01.7

01.8

01.9

Organization of Office of Chief Medical Director. Organization of Office of Assistant Administrator for Insurance. Organization of Office of Assistant Administrator for Vocational Rehabilitation and Education. 01.10 Organization of Office of Assistant Administrator for Personnel.

01.11 Organization of Office of the Assistant Administrator for Construction, Supply and Real Estate.

01.12 Organization of Office of Assistant Administrator for Contact and Administrative Services.

01.13 Organization of Office of Assistant Administrator for Finance.

01.14 Organization of Office of Director of Special Services.

01.15 Organization of Office of Insular and Foreign Relations.

01.16 Organization of Office of Assistant Administrator for Legislation.

Subpart B-Branch Offices

01.30 Branch Offices of Central Office. 01.31 Branch office organization of the Coordination and Planning Service. 01.32 Branch office organization of the Public Relations Service.

01.33 Branch office organization of the Office of Chief Attorney. 01.34 Branch office organization of the Claims Service.

01.35 Organization of the Office of Branch

Medical Director.

01.36 Branch office organization of the Insurance Service.

01.37 Branch office organization of the Vocational Rehabilitation and Education Service.

01.38 Branch office organization of the Personnel Service.

01:39 Branch office organization of the Construction, Supply, and Real Estate Service.

01.40 Branch office organization of Contact and Administrative Service. 01.41 Branch office organization of the Finance Service.

01.42 Branch office organization of Special Services.

01.50 Alphabetical list of stations by location.

ADDRESSES OF VETERANS ADMINISTRATION REGIONAL OFFICES, SUBREGIONAL OFFICES, CONTACT OFFICES, CENTERS, AND HOSPITALS 01.60 Branch Office No. 1 area (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont).

01.61 Branch Office No. 2 area (New York State, Puerto Rico).

01.62 Branch Office No. 3 area (Delaware, New Jersey, Pennsylvania).

01.63 Branch Office No. 4 area (District of Columbia, Maryland, North Carolina, Virginia, West Virginia).

Sec. 01.64

Branch Office No. 5 area (Alabama,
Florida, Georgia, South Carolina,
Tennessee).

01.65 Branch Office No. 6 area (Kentucky, Michigan, Ohio).

01.66 Branch Office No. 7 area (Illinois, Indiana, Wisconsin).

01.67 Branch Office No. 8 area (Iowa, Minnesota, Nebraska, North Dakota, South Dakota).

01.68 Branch Office No. 9 area (Arkansas, Kansas, Missouri, Oklahoma). 01.69 Branch Office No. 10 area (Louisiana, Mississippi, Texas).

01.70 Branch Office No. 11 area (Alaska, Idaho, Montana, Oregon, Washington).

01.71

Branch Office No. 12 area (Arizona,
California, Nevada, Territory of
Hawaii).

01.72 Branch Office No. 13 area (Colorado, New Mexico, Utah, Wyoming). AUTHORITY: §§ 01.1 to 01.72, inclusive, issued under Pub. Law 404, 79th Cong., 60 Stat. 237; 5 U.S.C., Sup., 1001 et seq.

SOURCE: §§ 01.1 to 01.72, inclusive, contained in Statement of Organization, Administrator, effective Sept. 11, 1946, 11 F.R. 177A-929, except as noted following provisions affected.

Subpart A-Central Office

§ 01.1 Organization of the Veterans' Administration. (a) The Veterans' Administration is under the charge of the Administrator of Veterans' Affairs, who is responsible for the administration of all laws governing the Veterans' Administration.

(b) In the Office of Administrator of Veterans' Affairs will be an Executive Assistant Administrator who will be responsible to and assist the Administrator, and who will act for the Administrator on all matters not requiring personal action by him.

(c) The Veterans' Administration organization consists of the following Offices and Board, the heads of which are directly responsible to the Administrator of Veterans' Affairs for the proper performance of all the functions assigned to them:

Office of Director of Coordination and Planning.

Office of Director of Public Relations. Office of Director of Insular and Foreign Relations.

Office of Solicitor.

Board of Veterans Appeals under a chair

man.

Office of Assistant Administrator For Claims.

Office of Chief Medical Director. Office of Assistant Administrator for Insurance.

Office of Assistant Administrator for Vocational Rehabilitation and Education.

Office of Assistant Administrator for Personnel.

Office of Assistant Administrator for Construction, Supplies, and Real Estate.

Office of Assistant Administrator for Contact and Administrative Services.

Office of Assistant Administrator for Finance.

Office of Director of Special Services. Office of Assistant Administrator for Legislation.

(d) The functions and jurisdiction of the office and board in paragraph (c) of this section are set forth in §§ 01.2 to 01.16 covering the activities under the charge of the respective officials and in addition, these officials perform such other matters as are assigned to them by the Administrator.

(e) Branch Offices of Central Office are established under the charge of Deputy Administrators who are directly responsible to the Administrator for the proper conduct of the Offices. Their functions and jurisdiction are set forth in §§ 01.30 to 01.42.

(f) The Hospitals, Homes, and Regional Offices, with their Sub-regional Offices, are under the charge of Managers who presently are responsible to the Deputy Administrators for the proper conduct of field stations. The Sub-regional Offices are under the jurisdiction of the Managers of Regional Offices in whose regional territory they are located. The functions and jurisdiction of Hospitals, Homes, and Regional Offices are set forth in current charts of organization and are governed by regulations and procedure and other Veterans Administration issues.

§ 01.2 Organization of Office of Director of Coordination and Planning—(a) The Director of Coordination and Planning. The Director of Coordination and Planning will have jurisdiction over and be responsible for the proper conduct of the activities set forth herein to the Administrator. These activities are:

(1) Compilation, analysis and evaluation of data relative to the efficiency of the operations of all elements of the Veterans Administration;

(2) Recommendations as to changes in policy, organization, procedure and methods in situations requiring corrective action;

(3) Formulation of current operating and long range program plans, based on current and future objectives and assumptions and converting such objectives into operating plans;

(4) Establishment of programs for the examination, review, simplification and standardization of all administrative practices and procedures to insure a maximum of economy and efficiency throughout the entire Administration;

(5) Administration of work simplification and work measurement programs to improve and compare performance of all elements of the Veterans Administration;

(6) Formulation of policies and procedures relative to, and the preparation of, budget estimates, justifications, etc., for submission of the budget and hearings thereon with the Bureau of the Budget and the Appropriations Committees of Congress; and

(7) Operation of an employees' suggestion program throughout all Veterans Administration offices and hospitals;

(8) Operation of a statistical and research program designed to gather, analyze and evaluate data which can be measured quantitively, to evaluate the efficiency of the existing operations in all elements of the Veterans Administration;

(9) Development and operation of a system of recurring reports designed to keep the Administrator and the various organizational elements advised of the progress of existing operations as a basis for improved management and service;

(10) Review and analysis of the organization structure to insure proper functional relationship within all organization elements of the Veterans Administration, and where appropriate, initiation of action to institute organizational changes and improvements;

(11) Improvement of all Veterans Administration forms and publications and the establishment of standards for their essentiality, design, specification, reproduction and distribution;

(12) Compilation of historical data and the annual report to Congress;

(13) Continuous research with new management practices and the initiation of programs and dissemination of information to improve the over-all management within the Veterans Administration;

(14) Inspection and investigation of operations and activities of the Veterans Administration to insure that established policies, procedure and practices are effectively administered throughout the entire Administration and institution of steps to insure corrective action as required.

(b) The Office of Director of Coordination and Planning. The Office of Director of Coordination and Planning will consist of the Research Service, the Administrative Management Service, the Budget and Planning Service, the Inspection and Investigation Service, and the Field Coordination Service, the heads of which will be responsible to the Director of Coordination and Planning.

(c) Research Service. The Research Service, under a Director, will conduct the following functions:

(1) Supervises the statistical reporting system of the Veterans Administration for the purpose of efficiently maintaining essential statistical controls; reviews and approves recurring reports flowing between major organizational units, and reviews and clears with Bureau of the Budget all reports requested of non-governmental agencies or individuals in accordance with Federal Reporting Act;

(2) Directs the development and publication of a comprehensive monthly progress report for the Administrator and his staff; prepares summary reports and analyses from the monthly progress report and related data evaluating accomplishment against objectives;

(3) Directs special studies and surveys of the effectiveness of existing or projected programs and operations to provide a basis for improved management and service;

(4) Acts in an advisory capacity with reference to statistical and research methods and maintains liaison with ex-" ternal organizations carrying on research activities related to the Veterans' Administration;

(5) Coordinates the release of statistical information in all forms to agencies outside the Veterans Administration.

(d) Administrative Management Service. The Administrative Management Service, under a Director, will conduct the following functions:

(1) Develops comprehensive programs for the improvement of the organiza

tional structure of the Veterans Administration and all administrative and operating procedures;

(2) Studies the organization and operations of the Central Office, Branch Offices, and field stations, and evaluates the efficiency of operations and the effectiveness of organization, operations and procedures; prepares and maintains charts of organizations of the Veterans' Administration;

(3) Analyzes current policies, regulations, procedures, practices, forms and records; prepares charts and analyses reflecting work flows and performance, distribution of forms, and maintenance of records and specific action taken on such forms and records; ascertains essentiality of existing activities and determines necessary improvements to simplify and reduce clerical and administrative work and processing time;

(4) Studies functional relationships between the Central, Branch, and regional offices, hospitals and other stations to determine proper degree of decentralization of authority for final action; evaluates the effectiveness of the organizational structure of all operating units and recommends appropriate changes as required;

(5) Develops or assists in the development of uniform plans of operation and detailed operating procedures in all major Veterans' Administration activities and secures appropriate concurrences thereto; prepares for publication regulations, procedure, and other formal issues, submissions to the FEDERAL REGISTER, and maintains history files and indices thereof; exercises technical supervision over the staff divisions and Branch Offices in the development of procedures and reviews procedure prepared by such agencies prior to publication;

(6) Assists the Central Office, Branch Offices and field stations in the installation of detailed operating procedures; evaluates the effectiveness of such procedures by actual field test and makes necessary improvements prior to extending such procedures to other stations;

(7) Maintains a continuous follow-up within the Central Office, Branch Offices and field stations to insure that procedures are promptly installed; evaluates the performance under such procedures and makes revisions as required;

(8) Maintains close working relationship with the Central Office and Branch

Offices in assigned fields in the development of Veterans Administration procedures; maintains liaison with agencies outside the Veterans' Administration which are affected by such procedures;

(9) Develops and maintains on a current basis a program for work simplification and work measurement;

(10) Handles such additional functions as may be assigned by the Director, Coordination and Planning.

(11) Establishes and operates an Employees' Suggestion program throughout all offices and hospitals for the purpose of improving the performance, efficiency of operations, welfare, or other activities of the Veterans' Administration; reviews, refers to the appropriate staff agency for comment or concurrence and evaluates all suggestions; acts as secretary to the Employees' Suggestion Committee which passes on all suggestions and determines awards, and arranges for presentation of awards.

(e) Budget and Planning Service. The Budget and Planning Service, under a Director (who is the Budget Officer for the Veterans' Administration) will conduct the following functions:

(1) Formulates policies and procedures relative to preparation of the budget estimates for the Veterans' Administration, develops and prepares estimates including justifications and supporting data for submission to the Bureau of the Budget and Appropriations Committees of Congress, participates in hearings thereon and maintains liaison with them; assists in the formulation of the fiscal program of the Veterans' Administration; allocates and controls appropriated funds; establishes cost accounting and budgetary procedure;

(2) Reviews all budget requests and justifications for consistency with overall plans and objectives; develops and evaluates reports of progress of the budgetary activities of the Veterans' Administration; prepares certain data for the Administrator's annual report to Con

gress;

(3) Analyses of budget control and expenditure of appropriated funds; makes general and special surveys as may be required; maintains field supervision over all activities of this Service;

(4) Within the broad policies and basic plans established by statute and the Administrator, formulates over-all plans

and programs to accomplish the Veterans Administration responsibilities for handling of claims, insurance, vocational training, rehabilitation and education, hospitalization and medical service, supply and construction, and other services to the veteran;

(5) Formulates current operating and long range program plans based on current and future objectives and assumptions and converts such objectives into plans of operation stated in quantitive terms with schedules of performance; sees that all major plans and objectives are clearly stated and published for use as practicable guides by all organizational elements of the Veterans Administration;

(6) Assists the various elements of the Veterans Administration in the formation of their plans and reviews such plans to assure adequacy and coordination with related plans and over-all objectives;

(7) Maintains continuous reviews of all plans and objectives and makes appropriate revisions as required;

(8) Estimates anticipated work loads and determines the adequacy of field stations to carry out the responsibilities of the Veterans Administration;

(9) Maintains continuous liaison with the Service Departments and other agencies to insure the receipt of timely information as to demobilization and other operations which affect the activities of the Veterans Administration;

(10) Plans, coordinates and reviews space and facility requirements of the Veterans Administration; determines space requirements and allocates space within the Central Office;

(11) Handles matters of location of regional offices and the assignment of territories;

(12) Reviews pending legislation and formulates advance plans relative thereto as is considered desirable and reviews and submits estimated costs.

(f) Inspection and Investigation Service. The Inspection and Investigation Service, under a Director, will conduct the following functions:

(1) Administers, directs, supervises and coordinates inspection and investigation activities of central office and the field through personal contact, together with the promulgation, maintenance and revision of all policies and procedures

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