Administrator's Message I am proud to present the Strategic Plan of the U.S. General Services Administration (GSA). GSA implemented an agencywide strategic planning process in fiscal year 1990 and published its first Strategic Plan in January 1990. While the Mission, Vision and strategies articulated in the 1990 Strategic Plan remain essentially unchanged in 1991, significant management attention and effort have gone into validating the direction agreed upon in 1990 and in refining and more fully developing the specific initiatives and projects critical to implementing the strategies. Tactical plans developed by each of our organizations and intended for use within GSA contain the details of specific initiatives and projects. There are four broad areas of focus which are of particular importance to GSA and toward which many of our strategies are directed. These four areas of focus are embodied in the principles of our Mission, Vision, and Values statements. The first area of focus is a commitment to be a client-focused organization. In partnership with our clients, we will work to understand their requirements and expectations with respect to the quality and timeliness for services, and we will strive to deliver the services in a form that meets those requirements and expectations at the lowest cost to the Federal government. We will seek and accept feedback from our clients regarding their satisfaction with our services, and we will act aggressively on that feedback to make continuous improvements. We believe that the best value for our services is achieved when the services we provide enhance our clients' ability to fulfill their missions to the public. The second broad area of focus is on being a competitive and businesslike organization. We believe this is in the interest of our clients and of the public. In an increasingly competitive environment, businesslike behavior is crucial to the long-term viability of GSA. Funding of GSA's operations has become increasingly reliant on charges that fully recover the costs of providing services and products. As in any successful business, we must work continuously to improve quality while increasing our productivity and controlling our costs. We want our clients to find us responsive to their needs and view us as being "easy to do business with." GSA will work to modify policy, funding, legislation, and other factors which impede our ability to manage on a competitive and businesslike basis. The third area of focus is on building and maintaining a quality workforce. Studies have indicated that demands for increasingly skilled employees will rise faster than the available workforce. Our success as an agency today and in the future is dependent upon a skilled, dedicated and creative workforce. People are our most important asset. The last area of focus is on promoting teamwork within GSA in the delivery of services and products, in presenting a unified image to our clients, and in building and enhancing a reputation for excellence. We will foster this same teamwork in our internal relationships, striving to provide support to each other at a level of quality not less than we provide to our clients. Underlying and supporting the implementation of the Strategic Plan are the principles and practices associated with Quality Management. The Quality Management principles of achieving customer satisfaction, involving all employees, and making continuous improvement are consistent with our Mission, Vision, and Values. Quality Management is being integrated into GSA's management philosophy and will be the primary process by which the Strategic Plan is moved forward and implemented. This is a working plan that is expected to change and evolve as the environment changes and as opportunities present themselves for GSA to more effectively serve our clients and the Federal government. The GSA Strategic Plan represents a summary of the plans developed by each of our organizations and, with organizational plans, serves as the framework for developing specific initiatives and projects that will be pursued and for negotiating our budget requirements. Critical to achieving our Strategic Plan is the effective communication of the plan and the specific initiatives and projects to all our employees. Particular management attention will be given to the communication of our plans in 1991. The executives of GSA are committed to the implementation of a continuing strategic planning process. We will work to integrate and strengthen all the elements of a successful strategic planning process in 1991. In this regard, we seek the support and participation of each of our employees, our clients, the Office of Management and Budget, and the Congress in moving our Strategic Plan forward. Background of the U.S. General Services The U.S. General Services Administration (GSA) was established as an independent agency by the Federal Property and Administrative Services Act of 1949 to provide "an economical and efficient system for (a) the procurement and supply of personal property and nonpersonal services...; (b) the utilization of available property; (c) the disposal of surplus property; and (d) records management." With the exception of the creation of a separate National Archives and Records Administration, GSA's business functions have remained essentially unchanged. GSA manages service delivery and regulation or policy direction in several functional areas. The Public Buildings Service (PBS) manages the government's largest civilian real estate portfolio and has the full range of responsibility for facilities management service, including acquisition, design, construction, and operation and maintenance. PBS is primarily funded through the Federal Buildings Fund. The Federal Supply Service (FSS) manages the policies governing and the provision of personal property and nonpersonal services to the Federal government worldwide. Included are supply services, fleet management, transportation and travel management, centralized audit of transportation vouchers paid by the government, and the management of excess or surplus personal property. FSS is primarily funded through the General Supply Fund. The Information Resources Management Service (IRMS) provides governmentwide policy, direction, assistance, and coordination for the acquisition, management, and use of automated data processing (ADP) and telecommunications equipment and services; maintains the Federal Telecommunications System and various ADP support services; and, in coordination with the National Archives and Records Administration, provides policy and direction for Federal records management programs. IRMS is primarily funded through the Information Technology Fund. The Federal Property Resources Service (FPRS) provides for further use by Federal agencies of excess government real property and the disposal of surplus real property by transfer for specific public purposes or by competitive sale to the public. GSA's Office of Acquisition Policy has responsibility for governmentwide procurement policy and procedures. Our Mission Our Mission is straightforward: To provide quality services required by our clients in a timely manner and ensure the best value to the Federal government and the public, thereby enhancing our clients' ability to accomplish their mission. The success and the viability of the agency are dependent on our being a client-focused organization. Our Mission incorporates both regulatory and operational roles, but these dual roles should be viewed as mutually supportive, not mutually exclusive, as they both require a strong client focus. Our Values Our Values reflect how we want to relate to others-the public, our clients, and our fellow employees-and how we conduct ourselves as individuals. We believe that we cannot excel in accomplishing our Mission or in making significant progress toward our Vision unless these Values are embraced and practiced at all levels in GSA. Our strategies and tactical plans will be directed toward the cultivation of these Values as well the accomplishment of our Mission and the fulfillment of our Vision. GSA's Mission, Values, and Vision together form the basis for all that we do. As an integral package, tempered by the environment in which we will |