INTRODUCTION

This manual has been prepared for use as a reference primarily for supervisors/managers on Customs EEO programs. Information about the program is disseminated at various times in a Customs employee's career: in conferences, supervisory training classes, etc.

This document describes:

• The basic principles of EEO and affirmative action.

• Sexual harassment.

• The responsibilities of management, employees, the EEO staff, and persons with collateral EEO duties (such as advisory committee members and counselors).

• The complaint process.

• Special emphasis programs.

• Sources of information and types of assistance.

Please familiarize yourself with this manual. Even if you are not yet a supervisor or manager, note the sections pertaining to them. The time to learn the basic principles of EEO is before you begin making decisions about the career opportunities of others.