Total Quality Management
This book provides ... coverage of Total Quality Management (TQM). It covers not only the principles and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts ... The book will serve the instructional needs of business, education, engineering, health-care, and technology students in higher education institutions. All sizes and types of organizations - service, manufacturing, government, military, construction, education, small business, health care, and nonprofit entities - will find this book [a helpful] training and reference manual for all personnel.-Pref.