Health Care Operations Management: A Quantitative Approach to Business and Logistics

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Jones & Bartlett Learning, May 2, 2008 - Medical - 438 pages
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Hospitals are large and complex organizations, yet they function largely without sophistication and technology inherent in other large businesses. In a time when well over half of all hospitals report negative operating margins, driving down costs by achieving operational excellence is one of the most important yet overlooked areas.Healthcare operations management is the emerging discipline that integrates quantitative and qualitative aspects of management to determine the most efficient and optimal methods of supporting patient care delivery. Operations management helps hospitals and health systems understand and improve labor productivity, reduce waiting lines, shorten cycle times, and generally improve the patient's overall experience--all of which helps to improve the organization's financial health.This text provides a well-rounded, comprehensive treaty on all aspects of operations management specific to the healthcare industry. It covers everything from hospital finances to project management, patient flows, performance management, process improvement, and supply chain management. It is written to balance theoretical and practical perspectives, by an author who has served both in senior-level management positions in large health systems, as well as extensive university research on the topic.This is an ideal text for university courses in healthcare management at all levels. It is also an excellent professional reference for healthcare administrators, clinical support managers, and supply chain professionals.
 

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Contents

Operations Management
1
Chapter
3
Chapter
5
Chapter
7
Chapter
10
Chapter
12
Chapter
14
Tables
16
Improving Flows with Tracking Systems
118
Chapter Summary
124
Chapter 15
126
Single versus Multiple Factors
130
Chapter 11
133
Principles of Productivity Management
136
Productivity and Performance Scorecard
143
Planning for Operational Excellence
167

Health Care as a Business
29
Healthcare Finance for the Operations Manager
45
Income Statement Ratio Analysis
52
Working Capital
59
Cash Flow Statement
65
Exercise Problems
71
Chapter 9
74
Process Maps
77
Key Questions to Promote Dramatic Changes
91
Optimizing Patient and Process Flows
95
Basic Principles of Forecasting
103
Minimizing Wait Times
110
Generate Strategic Alternatives
180
Validating ROI at Multiple Stages
195
Chapter 13
210
Supply Chain Collaboration
331
Collaborative Planning Forecasting
338
The Pharmaceutical Supply Chain
346
Key Operations Management Trends
352
Summary
359
Major Teaching Hospitals
371
Appendix B Answers to Selected Chapter
391
About the Author
425
Copyright

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About the author (2008)

JAMES R. LANGABEER II is the Vice President for Global Consulting with Eventus Logistics, a planning and forecasting solutions firm in Cambridge, Massachusetts.

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